Chat Worm
Chatworm is an extensive on-line software to facilitate exclusive on-line chat is
developed by Glow Worm Soft Labs with a view to maintain Quadra-dimensional
interaction i.e Unregistered customer, Help-desk Manager, Registered Client Administrator
/ Client User and Chat Administrator / Chat Support.
It works as a medium of communication between Unregistered customer and Help-desk
Manager / Chat Support. In the same way, it also facilitates communication between
Registered Client Administrator / Client user and Chat Administrator / Chat Support.
Only Client Administrator has access to create the Client Users.
Chat Administrator has the facility to monitor all the conversation and he can divert
the conversation to specified support executive as per the requirement. There is
a facility to record the conversation for future reference/record.
Future Enhancement:
Presently, using Chatworm is a tremendous added advantage to Getneeds. Any public
portal developed by Glow Worm Soft Labs Pvt Ltd. can utilize Chatworm services.
File transfer, voice through Chatworm.